Terms & Conditions

Terms and Conditions

ORDER RESPONSIBILITY

The customer is fully responsible for final proof and layout approval prior to the printing process.  Any jobs that have been approved and/or or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given.

Pixel Planet Advertising, or its subsidiaries collectively referred to herein as “PixelPlanet.Shop”, shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size, Poor Orientation or Alignment.

PROOFS

An online proof will be available for your review after you have uploaded your files. We strongly urge customers to check the electronic proof of their artwork before submitting the order.  No job will be sent to press without your approval.

An online proof is NOT an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. They also do not show the color change from RGB or Pantone to CMYK.  Therefore, PixelPlanet.Shop will not be liable for color variation between the proof and the printed product.  We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is color critical.

The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.

ARTWORK

Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

Quantity Fields

If you are making an order which requires you to enter a quantity figure, please ensure that all of that exact quantity will be printed as the same artwork. The quantity CANNOT be divided into more than 1 design

Art Resolution Requirements

All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. PixelPlanet.Shop is NOT RESPONSIBLE for images printed as fuzzy, distorted or pixilated due to low resolution artwork provided by the customer, especially if it is sent by the customer or approved by the customer. PixelPlanet.Shop is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.

Color Accuracy

Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to PixelPlanet.Shop. PixelPlanet.Shop is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to PixelPlanet.Shop, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork. PixelPlanet.Shop is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.  For submitted artwork, please use CMYK color codes for best printing results.

PixelPlanet.Shop uses gang run printing. If a job is color critical, then the necessary attention it needs cannot be attained in a gang-run format. Therefore, the job must be printed by itself without the discounted price of gang-run printing. Color critical jobs require a dedicated run where the press is calibrated specifically to that run and job rather than a gang-run with other print jobs. This may result in additional fees and can be requested via email pixelplanetprint@gmail.com

Bleed and Margin Requirements

Since cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must stretch the background (if there is one) 0.125 inch outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 0.125 inch inward on each side from the trim line. Anything left too close to the trim line within 0.125 inch inward or 0.125 inch outward may be cut.  Please allow for a cutting tolerance of 0.250 inch.  We recommend no borders due to shifting in the cutting process because they may appear uneven.

Customer Content

All information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By uploading your text and artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit, or post to PixelPlanet.Shop. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.

You agree not to use our Website to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of Trinidad & Tobago, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of Trinidad & Tobago; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of PixelPlanet.Shop or any third party.

PixelPlanet.Shop does not control the content provided by customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will PixelPlanet.Shop be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable.

You acknowledge that PixelPlanet.Shop does not pre-screen content, but that we have the right (but not the obligation) in our sole discretion to remove any content that violates the terms of service or may otherwise be objectionable.

You further acknowledge and agree that PixelPlanet.Shop may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of PixelPlanet.Shop, its users and the public.

Graphic Design Services

By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by employees of Pixel Planet Advertising are the sole intellectual property of Pixel Planet Advertising.  Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate Pixel Planet Advertising for releasing its intellectual property and/or transferring over copyright rights.

Reproductions of Currency

The law specifically restricts photographs or other printed reproductions of paper currency, checks, bonds, revenue stamps and securities of Trinidad & Tobago and foreign governments.

PAYMENT

All prices and amounts given on PixelPlanet.Shop are in TT Dollars (TTD), unless otherwise noted.

If a customer purchases any products or services at PixelPlanet.Shop, the customer agrees to fully pay for all charges,  by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a print job until we have received the full payment.

Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, the customer is responsible for paying the entire amount of that print job unless otherwise agreed upon in advance.

Job Cancellation & Printing Downgrade

A processing fee equal to 20% of the total order amount will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press.  Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.

Refund Policy

All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once PixelPlanet.Shop starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order.

TURNAROUND TIME

Each product has a turnaround time in the Description Section. Please read.

We may have many orders coming in online and due to this we may not call everyone when the order is ready. When your order/payment is completed, you can call 65-PIXEL to get an update on your orders.

Most orders are completed same day or next day